When it’s time to decide on outside assistance, it is reassuring to know that a loving and qualified caregiver and our support team are available. Second Family Home Care provides companion care and non-medical home care services to seniors, those recovering from surgery and anyone in need of a little extra help. Whether the need is for a few hours a week or 24 hour live-in care, we can be there for you and your loved one. Senior care happens wherever seniors call home; therefore, Second Family Home Care also provides services to individuals who may reside in an independent living home, assisted living facility, rehabilitation or skilled nursing facility.
Our mission at Second Family Home Care is to make life easier for seniors, those recovering from surgery or anyone in need who simply wants to stay in the comfort of their own home or wherever they call home. We commit to providing extraordinary care and to assisting our clients in maintaining their independence and dignity.
We believe we are put on this earth to help make significant changes in the lives of seniors and their families. We will always strive to live up to our company name and to make our clients feel as if we really are their second family. It is our belief that seniors maintain a better quality of life when living comfortably in their own homes. We see ourselves as leaders in the home care industry because we go that extra mile, make that extra effort, and are committed to providing extraordinary care to our clients.
Everything we do in pursuit of achieving our mission and vision is guided by the following principles: People – We are committed to the fulfillment of our clients, employees, and community partners. Patience – The phrase ‘patience is a virtue’ is the cornerstone of our company. We believe that waiting for something or someone, without being angry or upset is a noble and valuable quality. Pride – We will exhibit honest, ethical, and high quality work that will gratify others. Purpose – We do this work for the deep significance of providing care and impacting lives, ultimately making a difference in our community.
Second Family Home Care is associated with some of the most experienced and knowledgeable experts in the home care field. This includes Companion Connection Senior Care, a national organization of home care educators and agencies.
M. Waak (Client's Daughter)
We were very pleased with our experience with Second Family. I would recommend them. Becca gave us a lot of assistance in setting up caregivers for our parents. The caregivers were very attentive and respectful. Second family made good caregiver matches for my parents. They were able to find people who could help my mother with eating, dressing, cooking, light cleaning, in the bathroom, errands, and walking. Plus, managing my father who was in good physical shape but has some Alzheimer.
Steve H. (Elder Law Attorney)
I really appreciate how accessible Becca and her team is to responding to requests, carefully listening to needs and then going above and beyond.
Joe S. (Client's Son)
The Second Family Home Care did a nice job for my parents while they were transitioning from rehab over a period of several months. The overall staff, from assessment to team supervisor to onsite caregiver were thorough and helpful.
Debbi S. (Client’s Daughter)
"Terri was always prompt and cheerful. She spent time with mom, not just as a caregiver, but also as a friend. She took the time to get to know Mom and found ways to encourage her to remain active and enjoy life. We enjoyed working with Becca and her staff. Care for my Mom extended beyond the contracted hours. She is very caring and professional."
David J. (Client’s Son)
Before Second Family Home Care, we were struggling to provide the care my father needed, which put a great deal of pressure on my Mother. Second Family Home Care consistently provided us with excellent, caring staff, often on very short notice. Rebecca in particular was great! Becca and her team demonstrated that they genuinely care, were incredibly helpful and responsive, and we’re very grateful we found them. My Mother said, “Thank you and your sweet caregivers and thanks for your hospital visits too.”
Shirley V. (Client’s Spouse)
Becca was so kind and considerate throughout the whole process with my husband. She was amazing handling each change. She was even so supportive of my decision to put him in a Memory Care facility. Everyone was so professional and helpful. Catherine was our very favorite! She was compassionate and caring through the whole process. She made the bad days bearable and the good days memorable. This group of people make choosing a home care agency much easier. Thanks to everyone – you left a place in our hearts!
Adams (Client’s Adult Children)
"We, the Adams Family members are so grateful for Pauline. We appreciate her taking Pops to the Senior Center and the Mall. He loves those two activities and that means so much to us that she is willing to do that for him. Also, we are so glad she is making sure he is eating well and that he continues to take his meds and vitamins. We especially are so appreciative of her kind demeanor and sweet care of Pops. She engages with him and stays with him and also talks with him. I, Maria, was requesting specific info on ...
Anita W. (Client’s Wife)
"I deeply appreciate your understanding of our situation and compassion and empathy. It is a lonely world family caregivers, like myself live in- despite loving family and friends. I felt we made a connection with you and your team. Thank you!"
Carl J. (Client’s Husband)
"Unsure how we would have met the challenges of keeping the home running smoothly and simultaneously providing the best possible care for Margot. To know that nothing was being missed – Second Family filled in wherever the need appeared and didn’t miss a beat. Our caregiver, Candra was terrific. I love her work and her caregiving and Margot did as well. Please keep Candra on assignments that make the best use of her broad set of skills and knowledge."
Joe F. (Client's husband)
"We have used Second Family Home Care for five months now. We used two other agencies before and those caregivers were frequently late and sometimes no-showed. Second Family Caregivers have NEVER been late!. We are no longer stressed worrying if the caregiver will show up in the morning. Candra is the best. She takes good care of my wife and is always on time in the morning. Second Family Home Care is a very organized company. They have very good caregivers."
Marta S. (Business Associate)
“Hi Becca,I would like to extend a special thank you for the warm, selfless, supportive, insightful, pertinent support you gave me ever since I met you. Our meetings and the IPCED training were very helpful for the AD Care Solutions project. More than that, they allowed me to learn a lot about how to act with my mom and to better understand my dad and his late experience, (he passed away 3 years and 2 days ago). I will be around and look forward to seeing you again soon.”
Dorothy W. (Client)
"Before Second Family Home Care came into my life, I was depressed at staying alone all day and fearful of falling again. Remona is always happy, laughs a lot, makes sure I take my breathing treatments each day and that I take my medications on time. She also cleans (very good) and cooks good food. It's hard to be depressed or down with Remona around because she has such an upbeat attitude all the time."
Terry P. (Client's Husband)
"Sandra is the best caregiver we have had to help Debbie and my family for two years. None of the other caregivers from other agencies were as good as Sandra. She has a strong work ethic and takes a lot of pride in her job. She is very good at re-directing, very patient, and very attentive of safety. Before Second Family Home Care came into our lives, we were stressed out and overwhelmed. Now that Second Family Home Care is helping us, we are relieved of stress."